Refund & Return Policy

Last updated: [Date]

At Lurae, your satisfaction is important to us. Please review our policy below regarding returns and refunds.

1. Order Cancellations

You may cancel your order within [24 hours] of purchase for a full refund, as long as it hasn't been processed or shipped yet. Once dispatched, orders can no longer be cancelled.

2. Return Eligibility

We accept returns within [14–30 days] of the delivery date. To qualify:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

The following are not eligible for return or refund:

  • Items marked as final sale
  • Personal care or hygiene products (if applicable)
  • Items damaged due to misuse or normal wear

4. How to Request a Return

Contact us at contact@lurae.co with your order number and reason for return. Once approved, we'll send instructions on how and where to send the item back.

5. Return Shipping Costs

  • If the return is due to a defective or incorrect item, we cover return shipping.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

6. Refund Process

Once we receive and inspect the returned item, we'll notify you of approval or rejection.

  • Approved refunds are processed within [5–10 business days]
  • Refunds go to the original payment method
  • Your bank/card provider may take additional time to post the refund

7. Damaged, Defective, or Incorrect Items

Contact us within [48–72 hours] of delivery with photos of the issue. We'll arrange a replacement or full refund at no extra cost.

8. Late or Missing Refunds

If you haven't received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company (processing time varies)
  3. If still missing, contact us at contact@lurae.co

9. Exchanges

We only replace items if they arrive defective, damaged, or incorrect. To exchange for the same item, contact us at contact@lurae.co

10. Contact Us

For questions about returns or refunds:
contact@lurae.co